New American Funding Reviews
Review by Neil Rosenberg for Marcell Walker
Completed transaction on July 2, 2021
Marcel was reassigned after the original mortgage officer drop the ball. He got the job done and much of disatisfaction is not related to him. Had I started with Marcell I probably would had a different experience However new American was a very negative experience for me. Things dragged on forever with multiple requests for information I previously provided. The underwriting group was fairly incompetent and the loan closer Meredith was very pleasant , worked hard but never set expectations.
Review by Jenny Goodwin for Jeff Donohue
Completed transaction on June 29, 2021
I am really disappointed on how my refi went about. I was the one that had to call the underwriter to find out the status of my loan, then i had to call my attorney which informed me she was waiting on the mortgag company. I had to wait another week because the UW did not have VOE which cause me to lose the lender credit. Which Jeff NEVER told me that I had a chance of losing the $435 credit. Never was that mentioned that if I did not close before the end of the month I would lose the credit.
Review by Kathy Esch for Ryan Potrykus
Completed transaction on June 29, 2021
In person contact and faster turn around.
Review by Ruslan Yuzvak for Diana Lombard
Completed transaction on June 25, 2021
She was very nice and professional, but the loan took a long time to complete. I needed to submit several documents 2 - 3 times to different people. When I would upload certain documents, they would not be uploaded in the system, etc.
Review by Steven Smith for Khalil Jaafar
Completed transaction on June 25, 2021
Friendly and informative
Review by John & Elizabeth Finley for Matthew Petersen
Completed transaction on June 24, 2021
I want to be very clear that it wasn’t Matt Peterson that was the problem. The loan processor had what appeared to be a very disorganized way of going through our paperwork kept getting asked to submit the same things over and over again each time a couple of days apart. The underwriter combed through my clients file like no other underwriter ever has on any client. We all worked tirelessly to provide the underwriter what they needed. They had no concern for our deadlines. We closed 9 days Lat
Review by Joan Parks for Christine OBrien
Completed transaction on June 21, 2021
Most of my dealings were with Jennifer schwabe, Christine’s assistant. She was was very I don’t think I could have made it through the process without her help. Thank you Jennifer!
Review by Lucia Sanchez Bernardino for Marco Guzman
Completed transaction on June 20, 2021
Marcos is good. He always helped when I had questions. However I was disappointed about getting papers on my email that I need to sign with no explanation of what I was signing. I took me longer to go over the papers and find out myself through research about the documents. I felt stupid during the whole process because it was my first loan and I didn't have idea of the process. So definitely more explanation would be great. His assistant is very pushy but couldn't answer my questions.
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