New American Funding Reviews
Review by Hong Wan for Pam Rios
Completed transaction on August 18, 2021
My loan office Pam Rios is great, but the underwriting process is disorganized at the end. We sent all required documents early on but keep getting request on the last day and the day of closing. We had to scramble to locate the new documents to submit. Even close to the noon of the supposed closing date, we were still not sure if we can close on that day
Review by Austin Riegsecker for Phat Chau
Completed transaction on August 18, 2021
I was working with Tony Blanco until 4 days before closing. Tony was fantastic and helped a lot. While Phat was friendly and attentive, I simply did not have much interaction with him given the timeframe in which he joined as my loan officer.
Review by Jeremiah Brown for Mariam Jamilahdean
Completed transaction on August 12, 2021
Ii had agreed to one thing with Mariam and then her loan assistant changed how the payout worked. I didn't see this until closing, I still signed but this wasn't what I agreed to.
Review by David Asher for Scott Rego
Completed transaction on August 7, 2021
Better communication and timeliness.
Review by Christopher Escudero for Soraya Hernandez
Completed transaction on August 7, 2021
Service was good and process was easy. Would have appreciated a little more attention to my refi in regards to dropping rates and possibly locking in a better interest rate.
Review by Nicole Brown for Jane Schatz
Completed transaction on August 5, 2021
The loan processor does not have good follow up skills. I had questions on some of the forms I submitted to her and she never followed up with me. Great communication and follow up skills is important to me and she simply did not deliver, hence the reason I gave this score.
Review by Deborah Roush for Kalee Benowitz
Completed transaction on August 4, 2021
Strung everything out, everyday something different. Had to look up things myself they should have known and then prove it to them, like my flood insurance. I would email are we all finished and they would come back with something that should have been done. If you asked a question they did not explain just short answers that didn’t explain. On my closing date no one was available and my papers were not finished, so the 10am closing didn’t happen and we were left in dark for hours not knowing.
Review by Donna Bass for Nick Giangrande
Completed transaction on August 2, 2021
Overall my experience was not bad- only had a few missed promises of return calls by Nick- I am ex-military and our word is bond.
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