New American Funding Reviews
Review by Jordyn Bone for Tom Shepherd
Completed transaction on August 19, 2021
Buying a house is a stressful endeavor to begin with, however my experience with New American Funding and Thomas made it nearly unbearable. I didn't close on the set date, which caused a lot of issues for my seller. I received an email 36 hours before my first closing date requesting information, then was told late the night before that some of the documents were incorrect. Communication was terrible throughout the process. I haven't been so frustrated and angry in a long time.
Review by David Fox for Anonymous Anonymous
Completed transaction on August 19, 2021
Ryan has very poor communication skills. He did not call back when he said he would. I got tired of his apologizing for his indifference. At the eleventh hour, he and his office were asking demands to produce documentation and there was no reason to wait till last minute. I requested a call back from the manager of the office Mr. Parker. Mr. Gray called me and promised he would contact me the next day. That never happened. I felt taken advantage of. Unprofessional and would not recommend.
Review by Seth Haney for Anonymous Anonymous
Completed transaction on August 19, 2021
I asked several times for a different loan servicer. It just often felt like Ray had too much on his plate to adequately handle additional work load.
Review by Leigh Andreasen for Anonymous Anonymous
Completed transaction on August 19, 2021
The file was mismanaged by the loan officer, exacerbated by poor communication, lack of response, and excessive time to complete necessary tasks. New American Funding is an excellent lender, this loan officer was not representative of the expected level of service.
Review by Eric Pedigo for Anonymous Anonymous
Completed transaction on August 19, 2021
We were told we could move the closing up to a date given to us by the lender. When that date came we found out no one else at their company knew about the new date, and that we couldn't keep it. We were then given multiple dates we'd be able to close that came and went. We finally closed 1 day before the original date, which would have been fine had we known from the start. A severe lack of communication within the company, and between them and their clients made this an unpleasant experience.
Review by Nicholas Consoles for Anonymous Anonymous
Completed transaction on August 19, 2021
The service overall was horrendous. I had a simple refinance with cash out. It took almost 2 months to complete. My loan request lacked attention. When the attention was given to Tracey things went from bad to worse. She lacks some combination of experience, competence or organizational ability. Her work was poorly supervised. Omar was not numerous times about my processing delays. He provided limited assistance and many times did not return voice mail messages or emails.
Review by Leonardo Lara for Chris Dominguez
Completed transaction on August 19, 2021
Good guy just a lack of communication. Said one thing but delivered another come signing day.
Review by Jamie Trego for Robin Ray
Completed transaction on August 19, 2021
Lack of communication. Hard to get a hold of.
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