New American Funding Reviews
Review by Jon Bush for Bob Nelson
Completed transaction on August 19, 2021
Bob gave it a good effort but the staff didn't seem attuned to the details on time sensitive details and communicated via email when they should have been calling or texting. Instead of providing a timeline for items needed they would wait to request until the last minute which made the process stressful. The new American underwriters are operating in the stone age and were inflexible. Only positive comment is that Bob is a nice guy. Your company provides a frustrating experience.
Review by Courtney Elsner for Mike Allen
Completed transaction on August 19, 2021
N/A
Review by Richard Pizana for Maria Castorena
Completed transaction on August 19, 2021
We were happy that our loan went through and we were able to purchase our forever home. The loan process, however, included some unnecessary stress and anxiety.
Review by Dionne Zantua for Juan Quintanilla
Completed transaction on August 19, 2021
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Review by Jill Finn for Anonymous Anonymous
Completed transaction on August 19, 2021
I had to reach out for information rather than being told proactively what to expect and when. We were asked for documentation (bank statements, pay stubs, etc.) which we provided. Then later we were asked to provide more, so to us it felt very disorganized and last-minute. Had we known to expect requests throughout, it would have been a better experience. Closing was also late and I had to get involved to make sure it happened. Lack of communication was the key issue in the process.
Review by Tonya Snell for Michael Wallace
Completed transaction on August 19, 2021
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Review by Zachary Wilson for Mike Oswald
Completed transaction on August 19, 2021
I feel like when I reached the refinance process I was no longer a priority. Once the ball did get rolling I still feel like there was significant gaps in communication.
Review by Shalonda Blount for Anonymous Anonymous
Completed transaction on August 19, 2021
The communication or lack there of was disappointing. Being a mortgage loan officer myself, customer service is number 1. I update my clients often on the progress of their loan, even if nothing is happening. This alleviates anxiety and panic from the client. The home buying experience should be pleasant and exciting. I firmly believe that a simple phone call, email or text every 3-4 days keeps clients informed and up to date on the process. They love it and so do I. Wilma did a great job!
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