New American Funding Reviews

This honestly has nothing to do with the level of service that Mekka has provided during this time. This review is as a company as a whole. There were way to many people involved in this refinance and as an individual who needed help with this on a personal level, this company was extremely unprofessional, disrespectful, unethical and discriminatory. Not only am I upset that I had to go through a divorce, refinance my house on my own but then had to deal with your informative research company and the inaccuracy of data. I am an extremely intellectual woman who is perfectly capable of handling her own issues but the lack of respect from upper management, the lack of knowledge from middle management and the unethical behavior of every vendor that this company employed, will make me never utilize this company again. As a business owner, I also have a master's degree in Human Resources and three certifications. I have never been treated so poorly or without integrity in my life. I should not have to defend myself against lies, inaccuracy of data and the behavior from this company's management or the vendors that they employ. I would highly consider addressing these issues internally. While the housing market is at peak demand currently, it will fall again and this company isn't going to survive that by treating anyone the way that I have been treated over the past two and a half months. A process that should have taken no greater than 30 days is just now wrapping up and the only portion that has been financed is my loan on my house. The other debts that were wrapped up into this loan, are still waiting on this company to fund. So no, I do not feel as this refinance is done and has taken more time than it should have. Unlike this company believes, I am a valued member of society and the amount of time that has been wasted for me, I will never get back. Congrats on having my house loan for the next 6 months because the absolute second that I can leave this company, I will leave for a company who doesn't treat me so horrendously. Mekka was the only individual in this entire process, that made me feel valued as a customer.

It wasn't bad but nothing really stood out

Made everything go faster took almost 2 months to close

Your systems could have been better to provide a more efficient method of transaction. I felt like I had to rush to complete portions throughout the process and jump through hoops in others. I didn't feel like I knew what was happening at each step of the process.

Communication was incredibly inconsistent throughout the loan process. Last minute requests for documents and the miscommunication regarding what was needed was incredibly stressful. The fact that people were constantly out of the office and couldn't be reached after a last minute document was asked for only made it worse.

Robin was great, but I delt with 3 different people and none of them knew what the other was doing , or what they had. Had multiple docs I had to re semd, did not communicate with the closing attorney almost missed our deadline. Had to move closing 3 times. She was sweet just the "team" was unorganized I had to have my attourney here handle everything.

I dont have experience working with multiple mortgage companies, the process just didn't seem seemless, working with multiple individuals throughout the process would get information lost in translation, what seemed to be an extremely scrutinizing underwriting process and lastly being billed for the next almost immediately from signing. From other recent individuals who purchased a house close to me received 60 days from the date of closing before their first payment was due. My closing day I received a congratulations by the way in 2 weeks you will receive your first bill and I hadn't even been given the keys to the house yet.

N/A Nothing at this time