New American Funding Reviews
Review by Mark Peters for James Hutchins
Completed transaction on March 6, 2023
I have nothing but good things to say about James Hutchins and Brian Kimball, however Lisa Stock made this the most stressful experience I have ever had in closing a loan. Her lack of customer service experience and her inability to respond to questions was never racking and caused unneeded stress thru the process. She would repeatedly ask for the same information over and over again never acknowledging when she did receive it. Hence never looking and understanding her emails. I am well aware I am not her only customer and I appreicate that but when you work with a person and you are dealing with their money and there home you better be clear, timely and have answers. I am still dealing with closing things that she told me would be taken care that were not. She is ill informed and made the experience very stressful. Have a heated conversation with her concerning me living in one state and working in another resulted in me having to send her google maps and finally I reached out to James so he could take care of it. Breaking down in tears out of pure frustration is not good customer service. That is by far my biggest complaint is her lack of just plain customer service.
Review by Jacob Campbell for EJ Assi
Completed transaction on March 3, 2023
Once we had decided to move forward with the refinance he was very reactive and things moved fast.
Review by David Butler for Tanya Grimaldo
Completed transaction on February 27, 2023
There was a glitch at closing. It was not made clear that our $5000 down payment was credit to us. Our closing lawyer call 3 differnt people at your office and no one was available to ansewer. We had to get the owner of our law office to say we defintlly should get credit for the $5000. This was not Tanyaa's fault. She was very good at her part of this process.
Review by James Nolt for Daniel DiRenzo
Completed transaction on February 22, 2023
Better communication throughout the whole process
Review by Evan Dunaway for Devin Davis
Completed transaction on February 20, 2023
Thank you!
Review by Enith Pozo De Perez for Jeff Glick
Completed transaction on February 14, 2023
All good, however I think I lack guidance for the closure
Review by Miguel Villamin for Pilar Bustamante
Completed transaction on February 14, 2023
Pilar made sure we all the required documents were taken care of.
Review by Pamela Tyer for Jennifer Madrid
Completed transaction on February 12, 2023
Employees that were not trained properly, we lost money and time over this and even brought issues into my health day to day. Commnuication seems to not exist between departments much less different offices around the country. We were told one thing and then be left in the dark for days at a time until Jennifer came in when all the walls were falling inward. She did a very good job to get the derailed train back on the tracks again. Things became easier but the market had changed and we got caught in the middle.
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