New American Funding Reviews
Review by Terry Schick for Coddi Dean
Completed transaction on October 25, 2023
I could never get a closing date when I asked for one. We had to send the same information multiple times. It seemed liked there was poor communication between your internal processes/Departments. We had a hard time getting some people to understand what raw land is and that was one of many issues we had. Coddi Dean himself did a good job.
Review by Marcelle Taylor for Jesse Valenzuela
Completed transaction on October 23, 2023
Better communication from the underwriting department.Jesse was great at explaining the reason behind things. I will recommend him to anyone! Whereas Jourdan (underwriting) would ask questions that were offensive, requested documents multiple times, all the way down to the day we were signing and provided no explanation or untruths, failed to work with Jesse for the majority of items. Then got it wrong, creating an adjustment to my loan because she failed to verify creditors were paid off earlier in the process. Again, due to lack of communication. However, I will say in Jourdan absence Ms.Bautista (underwriting)was an excellent example of what and how underwriting should interact with consumers. She called me, answered questions, and explained. Very professional. I too would recommend Ms Bautista and Jesse V. any day to anyone as a first time home buyer!
Review by Ava Guillaume for Brady Unger
Completed transaction on October 11, 2023
Brady communicated very well, I will definitely keep him in mind if I need to recommend a lender in his area.
Review by Mckenzie Patrick for Kelley Team
Completed transaction on October 11, 2023
It was all ok. Brandy was great help
Review by Douglas Kang for Ryan Shultz
Completed transaction on October 6, 2023
Need more effective communication with the clients and update the process.
Review by Linda M Nash for Aaron Emerson
Completed transaction on October 5, 2023
Aaron was very pleasant and tried hard to accommodate us. It was very frustrating to have to come up with so much documentation for loan approval. It seemed a little redundant.
Review by Ruben Lozano for Bill Merren
Completed transaction on October 5, 2023
Sending correct cd and walking thru all the paperwork with client, not just send and looking at numbers. Also when inspection is $600 in one paper and another one gets sent out for $650. A lot of miss information on the go around. My wife and myself felt a lot of things were half way explained.
Review by Caleb Stiles for Bill Merren
Completed transaction on October 5, 2023
Bill and the rest of his team were very friendly and accommodating. Our refinance process just took about two-three months longer than we anticipated it being.
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