New American Funding Reviews
Review by Karen Sidor for Karen Rice
Completed transaction on December 17, 2021
I feel Karen did a good job. She was trustworthy and responsive. What I wasn’t happy with was your underwriting division when it came to the loan itself. The information they requested, in my opinion, was far too great based on the position that we are in financially. Again I trusted Karen but I don’t think she was working with the best underwriter. That person appeared to be a young underwriter with little experience. I would not use your company again.
Review by Robin Voreis for Jacob Winter
Completed transaction on December 17, 2021
Closing on time. Having more ducks in a row prior to closing - example, asking for COO evening before closing. On a positive note, He always answered his phone and was easy to get ahold of.
Review by Michelle Reyes-Smith for Zoae McMillion
Completed transaction on December 17, 2021
More communication
Review by Rosanna Scarpati for Jack Blower
Completed transaction on December 14, 2021
It would have been smoother if the Representative knew a bit more about real estate rules regarding signing and rate changes/larger down payment relationship and relayed that to the customer in a timely manner. He also asked me to have my husband sign and I had to push back and explain that didn’t make any sense. It made me feel like I had to educate him and It made the process more stressful and frustrating for me. He was very pleasant and responsive in general but I felt the need to escalate things to Sergio as I wasn’t getting true answers to my questions. I don’t like made up excuses on why my rate wouldn’t go down when asked to increase my down payment. I am a competent adult who has worked in the financial services industry for over 20 years. In the end I let it go, but I expected a better explanation at the time.
Review by Harry Eaves for Serafin Hurtado
Completed transaction on December 14, 2021
Better communication of conditions needed from buyer. Also, it came across that some of the procedures with CalHafa should have been done prior to submission. It felt like we were always 2-3 days behind in the process and we never caught up.
Review by John Starck for Melissa Sevilla
Completed transaction on December 11, 2021
Melissa took over for our original broker Matt Meram who was so honest and helpful. We were given misinformation multiple times different between Melissa and other team members. What started out as a great experience with Matt ended very rough with Melissa. Overall we achieved what we set out to do which was lower our interest rate and take out a small amount for different things. But it took way longer than it should have and was not a pleasant experience.
Review by Michael Casey for Michael LeMerise
Completed transaction on December 10, 2021
It was fine.
Review by Edward Barrows for Hunter Hinton
Completed transaction on December 9, 2021
I guess better communication and a faster process. I would have thought someone would have checked actual payoff on my existing loans before having cash out checks being written on numbers gathered 60 days prior. I should have asked prior to signing final docs I guess. But in the end it all worked out.
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