New American Funding Reviews

Abe was great in communication with my buyer and myself. He always returned calls & texts right away and was engaged with us in the process, even at the end.

It wasn't Tami that i was disappointed with. It was a member of her staff. After cost to close the file was sat on until i reached out to push for closing docs. When asked the response was we fully have any information on the closer which they did and which of they hasn't they should have been talking to lead to find .

They just made me feel like I was important and did everything to make me feel comfortable during ti process.

The supportive team that helped me get to the closing. The timeline and process was overwhelming and stressful, however, Misty, Trisha and the team made it bearable for me.

No comments

Isaac Cater won my business through his responsiveness and thoroughness in explaining our options. Unfortunately, once the loan was passed to the processing team, the experience deteriorated significantly. Michelle Hubner was unresponsive and ineffective in her communication. She routinely ignored phone calls, sent copy-and-paste email responses requesting documents that had already been provided, and failed to address direct questions. I went out of my way to write clear, organized emails to confirm what was needed from us, yet she still overlooked key information. When I raised these issues in front of her supervisor, Pedro Sanchez, she argued with me instead of taking accountability. Only when I cited the specific questions she had ignored did I receive the answers I had been requesting. It became clear that tasks were being mishandled when Pedro confirmed that our appraisal had not been completed, despite being ordered two weeks earlier. I requested that Michelle be removed from our account, and Pedro took over. His explanation that her delays were due to the time zone difference between California and Massachusetts was both dismissive and insulting. I was sending emails during standard business hours and receiving responses late at night or the next day. An unnecessary extra service had been ordered for the appraisal, leading to confusion with the sellers when the appraiser attempted to access the property a second time. The sellers understandably became skeptical about our ability to close, which created significant stress. Pedro then assigned Sam Guillen to our account, but progress remained slow. Despite repeated requests, Sam failed to copy our agent on communications. Just days before closing, he asked whether my wife owned property, despite this being clearly shown on her credit report and disclosed from the start. It became apparent that the team had not taken the time to fully understand our financial position. We also faced unnecessary complications with the underwriters regarding my wife’s employment. Even after submitting an official offer letter, they focused on standard at-will language and repeatedly sought confirmation from her future employer, who had already provided everything required. Ultimately, we discovered that my wife did not even need to be on the loan, making that entire ordeal unnecessary and disruptive to her future employer. Finally, both Pedro and Sam were out of the office during the last critical days of the process. We were not informed of this in advance and were not given a point of contact. Thankfully, Isaac stayed involved and helped ensure we closed on time. This was an extremely frustrating experience. Repeated breakdowns in communication, lack of coordination, and insufficient attention to detail created unnecessary delays and confusion. If not for Isaac’s continued support and my constant involvement, we would not have made the closing date.

Works hard

Kenol and his team successfully completed the task. While other lenders could have achieved the same outcome, the team’s communication was inconsistent. There were numerous text and email messages from approximately four to five team members, which was confusing. Additionally, they rarely answered the phone unless I was about to withdraw the loan. When someone is purchasing a house for a significant investment, they should be available to answer their inquiries promptly.