New American Funding Reviews
Review by Jon Thompson for Eric Glick
Completed transaction on September 25, 2021
It was a confusing process working with so many different people. Cari, Allen, Hannah, Jen, Eric. This was our 5 th time buying a home and by far the most frustrating experience. I had trouble logging into Qualia on several occasions. I could only get into it when a document was sent over but if I had to ask it to resend my password it said I didn't have an account. Then we got the final closing statement and wired money using that document. When we got to closing we were told that we owed approximately $270 more. Thankfully the day before closing the seller agreed to $350 in repair costs and we used that money to cover the additional mystery cost at claoing. We still think we are owed $270 but we let it drop just to be done with the whole thing.
Review by Amanda McDaniel-Auth for Addison Myers
Completed transaction on September 22, 2021
I'm glad we were able to get it done, but the process seemed to take a while to get going. I think there was some confusion on what was still needed from us because there wasn't a whole lot of communication in the beginning and then when things got going we had to resubmit everything again because it had been a few months and had to upload the documents from the most recent months.
Review by Joseph Renard for Nikea Reed
Completed transaction on September 21, 2021
Lack of communication with others. Nikea always called me back. But others did not communicate with her.
Review by Jacob Stauffer for Myra Tello
Completed transaction on September 21, 2021
More communication and updates, I had to reach out myself a lot.
Review by Rochele Heflin-Wiley for Jane Schatz
Completed transaction on September 21, 2021
We only received communication with Jane towards the end of our loan process, but she was instrumental in moving through an issue we occurred prior to closing. When we had questions and reached out to our Loan processor Brooke Povlsen there was a delay in a return response. Matt Vaughan is an asset to this team, he was very responsive and knowledgeable. He was a pleasure to work with and each interaction with him was professional and informative which alleviated stress and anxiety for us. KUDOS to Matt!!!
Review by Richard Torres for Juri Alburishdi
Completed transaction on September 20, 2021
Lack of communication at times. Wasn’t sure what was going on.
Review by Scott Butville for Ethan West
Completed transaction on September 20, 2021
Communication was marginal at best. Not as much Ethan but the rest of the team. Too many surprises in the process. I still have not had any feedback on how I would receive my cash out or anything of what will happen since the loan was funded. Also many errors in the closing paperwork. Just not a smooth process at all.
Review by James Wickline for Nichole Allison
Completed transaction on September 19, 2021
When I say I need to speak to someone in senior management on the phone that's what I mean . Not a text saying call Brandi and never get a call back. I know a lot of communication is done on email which is fine but sometimes a phone call requested has value. Brandi was wonderful. I've been in sales 35 years and if a customer calls me I call them back at some point not refer them to someone else.
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