New American Funding Reviews
Review by Michael Rothmier for Bonnie Briese
Completed transaction on April 16, 2021
We were provided a rate sheet with a .5% loan origin fee. The contract provided had it at .75%, a difference of hundreds of dollars. I had to question why as we were never contacted regarding the increase—only getting affirmation and vague details after calling. Due to time considerations we continued the process. However, we will do business elsewhere next time.
Review by Kayla Arreguin for Elizabeth Vazquez
Completed transaction on April 14, 2021
Better communication and a portal that allows you to view All the documents you’ve already uploaded
Review by Marshall Coburn for Scott Sheedy
Completed transaction on April 13, 2021
OK
Review by Robert Wilson for Jesse Valenzuela
Completed transaction on April 13, 2021
The information at the beginning of the process was incorrect (no appraisal would be needed?). Information loaded onto the secure portal was over looked and had to be sent again and again.
Review by Hayris Gutierrez Padin for Jason Stafford
Completed transaction on April 10, 2021
Better would have been if the process had been timely and I hadn’t have to deal with different officers. Started with one who never said he was leaving. Got another who couldn’t respond because I had to wait for the paperwork person. Paperwork brought to my home was incorrect and no one ever answered my questions as the notary couldn’t answer. It took 2 months to go through this process. Was that amount of time timely? Or necessary? The loan process could’ve been better... I have questions.
Review by Maxine Kelly for Khalil Jaafar
Completed transaction on April 7, 2021
The experience took months longer than what was expected. Almost a whole month went by without hearing anything.
Review by Joshua Thomas for Shane Roddy
Completed transaction on April 6, 2021
Overall, Shane is a good guy and friendly to work with. Communication was really good until we started the underwriting process at which point it felt like we only received updates on the process if we reached out. There was a lot of confusion around the appraisal; getting scheduled, then rescheduled, then not showing as being completed on New American's end. At times it felt like the people supporting our process were a layer removed and couldn't provide much help.
Review by John Panza for Jonathan Oggero
Completed transaction on April 6, 2021
It took almost 5 months to close a refinance. I was assured that even though my loan had to get extended past the 75-day lock (due to no fault of my own), I was assured that I wouldn’t have to pay any additional fees other than what was previously agreed upon. At closing, I had to pay an additional $1000 points (less some credit) due to the length of time to close this loan. It was also very difficult getting phone calls returned from those working on my loan to get questions answered or status.
Smart Moves Start Here.