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New American Funding Reviews

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New American Funding Overall Rating

4.9/5 rating based on 382,610 reviews

Customers were not compensated for their New American Funding reviews.

3.8 December 3, 2024

Review by Dennis Helmuth for David Nelson

Completed transaction on December 3, 2024

The experience was ok. I'm a relationship person and I never met any of the people involved in person. It's not that I would unrecommend NAF. It's just that I have a hard time recommending someone I haven't met in person. My trust was shaken (not broken) when David tried to raise my rate from the quoted 6.75% to 7%. He did come back to a rate of 6.625% after another bank said they could do 6.75%. It would've felt better if he stayed with the promised rate because of his word and not because he almost lost the business. That being said David did take care of me and he got us what we wanted. It just takes time to learn to know someone and the rate increase incident made me feel uneasy. I could have switched to a different lender, but I try to be a man of my word and David had already put quite a bit of time into it and he had already had an appraisal done prior to this so I decided if he makes good on his promise I'll stay.

3.8 November 20, 2024

Review by Daniel King for Randall Schaaf

Completed transaction on November 20, 2024

Made a stressful and complicated process easy and good to manage.

3.8 November 17, 2024

Review by Mithrapriya Baladhandapani for Mike Sammer

Completed transaction on November 17, 2024

Mike did a great job and purchased a low interest rate. I am a first time home buyer,Mike is very Professiona.

3.8 November 8, 2024

Review by Christine Licata Watkins for Eric Glick

Completed transaction on November 8, 2024

I was refinancing my NAF mortgage. Your loan processing team is top notch! The contractor you are using to manage home insurance is inept and extremely frustrating. After my insurance agent faxed the invoice twice over the summer, in September I spent three hours on the phone (one and a half of that with my insurance agent) with the insurance dept., and I ended up having to pay out of pocket tp avoid policy cancellation. I expected to be remibursed when my refinance closed and my escrow for wind and hail was returned to me. Well, somehow, the bill that had not been paid for months was paid right before my refinance closed. I waited for the insurance agency to clear the check and reimburse me. If this experience is happening for other customers, it doesn't matter that you have a FANTASTIC loan processing and closing team, the servicing needs to be less exhausting. Thank you for a wonderful loan refinancing process otherwise.

3.8 November 8, 2024

Review by Travis Wayne Bell for Leslie Funding

Completed transaction on November 8, 2024

Feeling more involved would have been nice and getting answers to questions in a timely manner. There were times that I had called and received no call back or had texts go for 24hrs with no response . We felt out of the loop for the credit checks and still have questions about the VA entitlement that were never answered. Being out of state made this process very stressful for us and we put alot of trust into all those helping us . There were moments that we felt very lost but in the end we got the house we wanted so thank you for that.

3.8 November 6, 2024

Review by ADEWALE AJULO for Jon Williams

Completed transaction on November 6, 2024

intial excellent communication on expectations dwindled down and the agreed lock-in rate was changed from 5.49% to 6.49% without prior notice. I consider the rate change very unfair

3.8 November 6, 2024

Review by Blake R. Keller for Tommy Burnette

Completed transaction on November 6, 2024

NO I DO NOT WANT TO DO THIS.

3.8 November 6, 2024

Review by Lipxy Marbella Salmeron for Jeremy Schwarz

Completed transaction on November 6, 2024

I Can said was exelent.

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