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New American Funding Reviews

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New American Funding Overall Rating

4.9/5 rating based on 376,352 reviews

Customers were not compensated for their New American Funding reviews.

2.8 December 11, 2024

Review by Treyce Simmons for David Black

Completed transaction on December 11, 2024

I think there could have been better communication overall. There were multiple times that we were told we needed to get documentation or have something signed either same day or given a few hours to complete or risk pushing the start date back. Additionally, it doesn't seem like we were a priority when it came to receiving updates from the underwriting/loan team outside of David. I think there could have been better communication all around. On the opposite end of the spectrum the realtor Icee was amazing. She was the only person in the entire process that proactively followed up with my wife and I to inform us why it was taking so long to hear back, when we expect to hear back, and what is and will be needed throughout the entire process. I would refer/rank her 10/10 as opposed to our overall experience being just ok especially considering we've worked with prior lenders for home ownership in the past.

2.8 December 3, 2024

Review by Tamara Marie Bell for Steven Lewis

Completed transaction on December 3, 2024

Paul Rhee made it great simply him alone.

2.8 November 7, 2024

Review by Robin Powell for Mike Thompson

Completed transaction on November 7, 2024

More communication with the client

2.8 October 30, 2024

Review by Cicely J Kyle for Robert Melton

Completed transaction on October 30, 2024

communication was very poor. especially from Susan. the entire loan process was prolonged without sufficient updates or timely responses to emails. but when Susan did reach out, she would call multiple times back to back which I found unprofessional and frankly annoying given I was trying to handle something else at the time she called and would have called her back when I was done.

2.8 October 22, 2024

Review by Hannah McKinney for Terri Karch

Completed transaction on October 22, 2024

Better communication. I felt very overwhelmed and I had questions off and on. No one was answering me and than I was rushed to find paperwork.

2.8 October 17, 2024

Review by Antone Jamel Tyshun Dunlap for Shawenti Sheats

Completed transaction on October 17, 2024

If they wouldn't have tried to rush the process and close early my closing date was changed multiple times just to close on the original date we came up withand the loan officer wasn't really straight forward on the updates with me and the realtor I just feel everything could of went smooth if they didn't try to rush the process

2.8 October 9, 2024

Review by James Brian Dale for Kelly Ambrose

Completed transaction on October 9, 2024

If you would tear your da** machine down and repopulate it with people rather than algorithms.

2.8 October 8, 2024

Review by Christopher Matthew Martinez for Art Aguilar

Completed transaction on October 8, 2024

Better communication. More informative information. Not scrambling last minute with incorrect info. Reply to emails in a timely manner. Accountability

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