New American Funding Reviews
Review by Tuyet Nhung Nguyen for Nina Seng
Completed transaction on April 12, 2024
My recent journey in applying for a mortgage loan was a rollercoaster of emotions, marked by two distinct halves. The service provided by the loan officer was undeniable pleasant, but unfortunately, the underwriting and document verification process left much to be desired. From the outset, the loan officer (Nina Seng) exuded professionalism and warmth, making me feel at ease with the daunting task of securing a mortgage. She patiently walked me through the various options available, taking the time to understand my financial needs. Her responsiveness and willing ness to address my concerns promptly were commendable, instilling a sense of confidence of her abilities. However, as the process progressed to underwriting and document verification stage, my optimism quickly waned. What should have been a straightforward procedure turned into a frustrating ordeal characterized by delays and miscommunications. The loan processor seems to be absence in the communication, resulting in prolonged wait times for any updates and follow-up requests. Moreover, the stringent verification requirements led to repeated requests for additional documentation, causing unnecessary delays and confusion. Communication breakdowns were a recurring issue throughout this phase, with vital requested information were not clear they had to be re-provided multiple times. Despite my best efforts to provide all necessary document promptly (most of the time within the same day of the requests), there seemed to be a disconnect requires further follow up resulting multiple iteration of request with delay in between, leading to a lack efficiency in the process. While I understand the importance of thorough verification procedures in the mortgage application process, the sheer incompetence and disorganization displayed by the underwriting team were inexcusable. It was disheartening to see the excellent service provided by the loan officer overshadowed by the shortcomings of the back operations.
Review by Larry Williams for Cayla Smith
Completed transaction on April 11, 2024
Cayla Smith was great but before her the communication was terrible. The process took much longer than we were told it would take. It was a pretty frustrating experience overall. Cayla was the only person in the whole experience that was pleasant to deal with.
Review by Grace Kuchenbecker for Brian Kniegge
Completed transaction on April 11, 2024
Brian made it great
Review by Tyler Humphries for Brian Kniegge
Completed transaction on April 11, 2024
I really appreciated Brian working to get me the best possible rate. That was an awesome move
Review by Walter Weikel for Brian Kniegge
Completed transaction on April 11, 2024
Very pleasant people to work with. The title company also thinks highly of you
Review by Austin Carstensen for Brian Kniegge
Completed transaction on April 11, 2024
Quick and easy
Review by Ashley Heard for Brian Kniegge
Completed transaction on April 11, 2024
It was a hard tricky situation but I wasn’t turned away and Brian made it happen!!
Review by Khristan Nicole Robinson for Dennis Moseley
Completed transaction on April 11, 2024
Good turnaround time
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