New American Funding Reviews

THERE WERE SO MANY HICCUPS WITH THIS TRANSACTION I DO NOT KNOW WHERE TO BEGIN. FOR STARTERS, DAY BEFORE CLOSING WE WERE TOLD THAT THEY DIDN'T KNOW IT WAS A TEXAS FILE AND COULD BE DELAYED. I WOULD THINK THE ADDRESS WOULD HAVE BEEN A CLUE. THIS PUT MY CLIENTS IN THE POSITION OF HAVING TO DRIVE FROM CHICAGO TO HOUSTON THROUGH THE NIGHT TO BE ABLE TO SIGN IN PERSON INSTEAD OF NOTARY IN CHICAGO SO WE COULD CLOSE ON TIME. AS THEY WERE DRIVING HERE THE LISTING AGENT WAS GETTING CALLS FROM A REVIEWER ASKING IF CHANGES TO THE HOME WERE PERMITTED. THEIY WERENT SURE IF IT WAS A ONE OR TWO FAMILY HOME. HOW COULD THIS BE GOING ON NOW AS THIS HAD BEEN UNDER CONTRACT FOR 45 DALYS!!! HE SAID IT JUST LANDED ON HIS DESK THAT DAY. ONE DAY BEFORE CLOSING!!!! LONG STORY SHORT, ON CLOSING DAY MY CLIENTS WERE TOLD TO GO STRAIGHT TO THE TITLE COMPANY TWICE. THEY WERE TOLD DOCUMENTS ARE THERE!!!! THEY WERE NOT!! THEY WERE EVEN CONGRADULATED ON THEIR CLOSING THAT STILL HAD NOT TAKEN PLACE!! IT CLOSED A DAY LATE WHICH I UNDERSTAND HAPPENS BUT THE STRESS PUT ON EVERYONE INVOLVED WAS UNNECESSARY. THEASE ARE JUST A FEW EXAMPLES. IN MY TEN YEARS OF SELLING HOMES AND OVER 70 TRANSACTIONS, THIS WAS BY FAR THE ABSOLUTE WORST AS FAR AS DEALING WITH A LENDER GOES. I HAVE NEVER WRITTEN A POOR REVIEW IN MY. I FELT COMPELLED TO DO SO HERE SO ANOTHER BUYER MAY BE SPARED HAVING TO DEAL WITH THIS.

I am used to working with local Mortgage brokers that probably over communicate which I have come to appreciate. Your team did great getting the loan closed in a tight timeline. The buyers had to compete in a multiple offer situation and the listing agent was really pushing for us to preform on timeline. I appreciate your help and would work with you again, of cours, if a buyer chooses to work with New American Funding.

More engagement, and answering more of my questions would have been nice. We also went over the quoted amount, and got a higher interest rate than other options, even after getting promised that we could get the rate quoted us by other lenders. There wasn't much communication unless something was needed by us. After we signed papers saying we would work with NAF, it felt life we were an afterthought, and not taken care of. Probably would get along with Andy in person, but it was tough working with him at times.

The experice was actually just fine. overall smooth deal but lack of communiction between lending team/ updates regarding the transaction. Updates were always provided promothly when requested. but there was no in between. I overall relied on the client to keep me in the loop with lending milestones

People hard to get a hold of

Waiting until the last minute to balance HUDs and the loan officer not knowing when cash or gift funds etc are acceptable or not made my experience not so great. As far as getting a challenging person approved it was a fast process that i I appreciate

Just dealing with one person through the whole process would have been nice.

Communication seemed to be a bit lacking in letting us know what was going on and then when something did need to take place it seemed like it was needed immediately . Overall working with the two agents was good but at times I had to initiate the conversation to find out details.