New American Funding Reviews
Review by Hervens Jeannis for Cesar Luaices
Completed transaction on August 28, 2023
Great in being responsive early on in getting the pre-approval and wealth of knowledge in the business!
Review by Sheila Howard for Melissa Mason
Completed transaction on August 24, 2023
I am a hands on learner I would have liked to have ben offered to come in and sit down when it came down to signing such important documentation. After being pre approved everyone proceeded like that kind of meant a guaranteed approval which didn't happen. The educational program that was offered should be offered with the pre approval. I learned many things during the process that I wish I had been educated on initially. Overall the job got done,I appreciate the hard work that was put in.
Review by Debora Harris for Steve Gouveia
Completed transaction on August 18, 2023
At times there was a lack of communication which was frustrating-When I did speak with Steve, he was helpful, but with some of his associates my questions and emails went unanswered, I was asked to re-fax information already sent...important emails were not sent to me, but to another person involved in the home purchase, even though I was the one getting the loan, and that was frustrating. I did enjoy working with Steve however--he did what he said he would do
Review by Zachary Satterlee for Russell Squires
Completed transaction on July 14, 2023
Everyone was very kind and helpful when I spoke with them. But, as a first time home buyer, the communication could have been clearer. Sometimes my wife was left out of emails. I would prefer having one contact at envoy, it made the process hard when I was trying to figure out who I needed to send questions to. Also, it would be helpful if you sent more information when you sent docusign document. Sometimes I would recieve them and there would be no instructions or info on what it was for.
Review by Juliana D Malandro for Tricia Shevack
Completed transaction on June 30, 2023
While the mortgage approval process was pretty painless, our only concern was that we wish there was more transparency at the beginning of the process regarding the closing costs. We were told in our initial conversation that the closing costs would be 3-4% of the loan amount but ours came in closer to 6% (after taking into consideration the points). When we received the initial disclosure we felt the estimate was high and I believe we asked about the number being reduced by the time we closed but the number ended up being even higher than the already high estimate. Otherwise, we received great service and are happy with the ultimate result.
Review by Malilo Mkombelwa Juma for Matt Edwards
Completed transaction on March 8, 2023
Thank so much Matt Edwards
Review by Karina Kay Parker for Matt Edwards
Completed transaction on March 8, 2023
Loan officer and agent did not communicate amongst each other very well. I felt like I was the middle man and providing information to them when they should have advised each other.
Review by Michael Guns for Alex Szep
Completed transaction on January 2, 2022
We had to send items several times. All.ours was was a refinance. You had all the I fo you needed seemed like one area didn't know what the other side did or didn't do. What should.have taken 2 weeks took 3 months. Calls were delayed being returned. When calls were made to us they were asking for things we had already sent to another or used portal.
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