New American Funding Reviews
Review by Eric W. Garlinger for Brian Bamman
Completed transaction on May 9, 2024
Staff lost documents required for my loan, delaying the closing process by a week. Documents were mis-filed on a computer. It was nearly impossible to reach staff by phone due to staff sitting at the fair booth instead of being available for customers. I had to drive to the office to even make contact with anyone. Focus should be on current customers first, and obtaining new customers second.
Review by Jill Longest for Donald Cook
Completed transaction on May 4, 2024
Donald was friendly, knowledgeable and always answered my questions in a timely manner, but I wish he and his team would have been more proactive with updates and information on where things were at in the loan process rather than waiting for me to reach out to them and ask.
Review by Greg Jolliffe for Scott Ponick
Completed transaction on April 25, 2024
Scott was helpful and was always available. I would refer to him if he was more local.
Review by John F King for Matt Allsopp
Completed transaction on April 21, 2024
Not being told 3 hours after closing to "not take possession of the house" by the sellers attorney because NAF didn't release the funds due to 'improper paperwork' which was generated by NAF.
Review by Pamela K Cole for Bassel Ibrahim
Completed transaction on April 19, 2024
Poor communication and inability to reach someone who can assist is a huge drawback. There should always be a back-up person assigned when the assigned person can't respond due to scheduled time off or sick leave, etc. There were atleast 3 documented times when I couldn't reach someone because they were out of office or ill but the issue I was addressing was critical. This shows a need for a proper fall-back system for someone else to proxy or address customer concerns in a timely manner.
Review by Richard A Bartell for Sammy Lopez
Completed transaction on April 7, 2024
Effort to communicate
Review by Carrie Feltkamp for Mike Saggese
Completed transaction on March 25, 2024
At certain points throughout the process, I could have used more interaction and more explanation.
Review by PHOUKHAM KHONGRATH for Leonard Bernal
Completed transaction on March 20, 2024
Took too long to close. Loan processor Jacqueline was unresponsive and keeps asking for same documents. Does not notify you of documents needed and loan gets delayed. Will go elsewhere next time.
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