New American Funding Reviews
Review by Walter Booker for John O'Brien
Completed transaction on February 22, 2023
Actually, GOOD ... but this wasn't a choice on the survey. John O'Brien was great, but the processing part of this process left a good deal to be desired. Not only did I upload documents to the NAF vault that couldn't be accessed by the closing team members, but I had to send some documents multiple times because they couldn't access them. Further, my closing was delayed (and almost postponed) because the primary professional took a day off immediately before but, apparently, no one(s) picked up the slack sufficiently until some strident calls were made the night before. Prior to this, the process was an 8.5-9, but after, a 7.5-8. I mean, potentially having to postpone the closing after I had been so diligent in sending so many supporting documents was a real slap in the face/negative development that left a sour taste in an otherwise sweet process. This being said, I think that John Ray also did a good job ... but it's clear that NAF's processes can be tightened up to improve its efficiency and Client Experience. Glad to be associated with NAF, but that last-minute drama was as disheartening as it was unnecessary. Will be happy to refer folks to JO'B, but will also warn them about staying on top of the process once sales cedes the lead to the final loan application processing/closing component....
Review by Chelsea Clasen for John Maguire
Completed transaction on February 22, 2023
John's knowledge and thorough explanations made navigating things easier and he also went to bat for us at a level no other loan officer had. Thanks John you were awesome!
Review by Amy Gilbert for Raul Mijangos
Completed transaction on February 22, 2023
Raul was very professional throughout the entire process.
Review by Luther Malone-Brown for New Petrillo
Completed transaction on February 22, 2023
The eagerness of staff to answer questions and address concerns. Honesty and openness with us.
Review by Sheri Hall for New Glick
Completed transaction on February 19, 2023
Eric and his Team are wonderful to work with! They make sure the process goes smoothly and make it look effortless. Thank you for always being there for me and my clients!
Review by Charles McCloskey for John Loveless
Completed transaction on February 18, 2023
Took care of everything
Review by Ganeshwarnauth Sawh for New Koenig
Completed transaction on February 17, 2023
Everyone was very cooperative and helpful
Review by Jeff Kreinbring for Casey Carpenter
Completed transaction on February 17, 2023
Great communication and closing ahead of schedule.
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