New American Funding Reviews

better communication with everyone and each other..

Dante was very quick and efficient with moving the process forward and with follow up

We didn’t find out until the signing that we weren’t able to pull out $2,000 out of equity. Already had the money spent.

Communication was good. We were able to get someone on the phone every and any time we needed and this was great! The pre-qual process was simple and quick. The application process was completed spelled out and that was great. Wroking with Amy and her team was very pleasant. The two concerns that we had were 1. going in to the process, we we crystal clear and transparent with money in the bank and how much we could come out of pocket. My wife and I are not very experienced in this process and trust that the processionals we work with will not leave any details out and when we were discussing down payment and closing costs, we were badly surprised when there was a miss-communication on how much money we needed to really come up with to close. Unfortunately this was deep into our process and not upfront. It was bad on both the realtor and lender that this important step was missed. Also bad on me for maybe not asking the correct questions but being inexperienced in this process, we "thought" that we understood correctly. What was missed was the closing costs that we needed to bring to the table in addition to the deposit money that we paid. Netiher side clearly explained this in the process. I'm sure it is an assumption that most people know this but it was still not made clear at any point in the process process and I caught it when reviewing the financial documents that were sent over a couple of weeks before close. At the end of the day, it worked out but my wife and I had to take an extra point penalty on the interest rate to come up with an additional $7,500 to close. If we would have known this upfront, we could have asked the sellers for assistance in closing costs. Lender blamed the realtor with absolutely no responsibility of fault or an apology and realtor blamed the lender but realtor did apologize for missing this. Still not sure whose responsibility it is to clearly explain to inexperienced buyers but cant hurt if both parties agreed that they missed a key step in explaining the process here. 2nd hiccup we had was that the day before our closing, we were told that our closing costs were going to be close to $2,000 more than the estimated amount after the number had already gone up about $1,000 the week prior. I understand that numbers fluctuate a bit but we almost had to pull out of the transaction because we would not have had enough cash to bring to the table. Thankfully our realtor jumped in to assist. We had all of our documents in on time and the insurance carrier selected when we were asked however it seemed as if there was little urgency until just 2 days before where as if paperwork was done a little sooner, we could have known sooner that the closing number went up thus giving us more than one business day to try to come up with a solution. This is probably the norm but it made the process extremely stressful at the end and that 1% hit on the interest rate also hurt tremendously. Aside from these 2 hiccups, the team was great to work with. I am very detailed when giving reviews so hopefully this helps the next inexperienced buyer ask the correct questions.

New American made it easy for us to obtain the mortgage we desired!

Salma didn’t have to call me from her personal line to ensure I had the information but she did to go above an beyond (her work line went down)

Manuel??was so helpful and he stayed on top of things.

Mark was excellent it was the underwriter and Kimberly I wasn’t too happy with