New American Funding Reviews
Review by Juan Madrigal for Ethan West
Completed transaction on September 9, 2021
Ethan West is well informed and very knowledgeable. My concerns were with his Sr processor team not communicating when I needed clarification.
Review by Dory Hogan for Austin Stebbins
Completed transaction on September 9, 2021
I started the refinance on 9/1/20 and signed closing paperwork on 12/21/20. I know 2020 has been a crazy year and the very low interest rates meant extraordinarily high numbers of people trying to refinance their homes. However, this process took almost 4 months. At one point, I was questioned on ownership in a property that went to my ex husband in our 2006 divorce and through which I had been removed from all documentation during his 2010 refinance. (2010!!)
Review by Deanna Simpson for Austin Stebbins
Completed transaction on September 9, 2021
I email him at times and never got a response. He was very nice on the phone. But a few times he didn’t know were my Refinancing progress was.
Review by Matthew Pepple for Ben Watson
Completed transaction on September 9, 2021
Was my first time buying a house and Ben answered every question that i had
Review by Eric Zillmer for Kristen Rogers
Completed transaction on September 9, 2021
Kirsten was great. The underwriting experience was bad. Lots of mistakes on the closing forms. Underwriting asked for unnecessary documentation that had no impact on the loan decision and took far too long to do for a refi. I have done over 15 closings or refis in my life and this was by far my worst experience.
Review by Jacqueline Wall for Jonathan Oggero
Completed transaction on September 9, 2021
I needed a bit more follow-up during the process. When I was handed off to Larry then Johnathan was out of the picture. — all I would get were the automated emails and although Jonathan DID reply AFTER I reached out, I kinda wished he would have reached out in conjunction with the emails. Idk: I suppose he is busy. He mentioned I was not his only client. (I felt like that was not a good answer to my issue— made me feel stupid kinda- I KNOW there are other clients!) So - not great, but OK.
Review by Jonathan Harmon for Melissa Sevilla
Completed transaction on September 9, 2021
We did have one miscommunication, but I felt Melissa went to bat for me, which means alot. I have done refinance deals before, and she made process easiest I have ever had, and very responsive in trying to help me and I appreciated that very much.
Review by Lori Zurawski for Sam Alabed
Completed transaction on September 9, 2021
Sam was great! I truly cannot complain about Sam but the process needs improvement. We took an option to get some cash and every time they sent a new outline, the amount of money we were receiving changed. Initially it was approximately $6000 but by the time we closed, we were down to $1800. The cost off the title, assessor, etc... it all went up. They didn’t include our escrow and we had to back pay, taking the cash amount down even more. Again, San was great. The process is messed up.
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