New American Funding Reviews
Review by Ulises Lopez for Zack Bazzi
Completed transaction on September 9, 2021
I was told it was going to be around 4000 to close ended up been 8000. Took forever to close but i guess that we can blame on the covid- but overall he was a nice guy and tried to awnser everything i asked..
Review by Surinderjit Ghuman for Rekhshan Hyder
Completed transaction on September 9, 2021
taking to much time to finalise the things and seeking the information again and again.
Review by Eric Wisotsky for Zo Cruz
Completed transaction on September 9, 2021
Zo did a good job, but the overall team that was assembled to do this loan re-finance was not well coordinated. The loan refinance took over 90 days and while this was primarily the fault of the underwriters and the team they assembled, it was frustrating, causing a high level of stress, and ending with 9 pm signatures at my house to try to finish the loan refinance. I think Zo did a good job on the front end and his manager did everything he could to help the process.
Review by Vicki Osborn for Zo Cruz
Completed transaction on September 9, 2021
Zo was knowledgeable and professional. The support team and processors were okay, but I really felt that customer service was lacking. I had to ask if my loan was funding. Information was not requested from the processor and then at the 11th hour I was asked to provide additional items on two separate occasions. I had to make a mortgage payment when I was told that I did not have to, so I was not expecting to have to put out the money. I understand that this is a busy time, but customer service
Review by Jacquelyn Phillips for Zo Cruz
Completed transaction on September 9, 2021
Zo was fine through the process. He answered our questions and replied quickly. The problems are in underwriting. The escrow amount was wrongly calculated and we had to point out our taxes were half of what NAF said. After closing, we got refunded the amount we over paid to escrow because it was still calculated wrong. We were told the final amount on Sat. and we closed on Mon. so we had to pay extra money to wire the funds. Could have saved $48 if we were told the amount 1 day sooner.
Review by Briana Flores for Jason Moorer
Completed transaction on September 9, 2021
Jason replied quick to our questions not just during the week but also the weekends.
Review by Jonathan Bulick for Jason Moorer
Completed transaction on September 9, 2021
Overall a good experience. This was my first refinance and I had a lot of questions that I asked, but never got a clear answer on. Mostly questions about timelines and where we were in the process. It ended up taking 47 days from start to close, which is normal, I guess, but we never knew the whole time how long to expect. This was probably my only complaint.
Review by Pamela Tyson for Sema Kaderi
Completed transaction on September 9, 2021
Overall a pleasant and easy experience. Would like more frequent updates during the final stages like underwriting. Other than that, Ms. Kadari was helpful, knowledgeable, and professional. Thank you!
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