New American Funding Reviews
Review by Kenneth Weatherford for Anonymous Anonymous
Completed transaction on February 13, 2017
Eric was a great loan officer to work with. It was the processing team that disappointed me. I've been around the banking world my entire life. Very basic questions around credit reports and simple math kept coming up, things that a well trained processor should not have any trouble with. I had to stay on top of them to ensure the final outcome.
Review by SYED MAHMOOD for Anonymous Anonymous
Completed transaction on February 1, 2017
Over all ok a couple of things could have helped, firstly an anticipation of time zone difference to facilitate information exchange and being available, secondly a more thorough approach and understanding of the types of documents required to avoid constant back and forth between client and underwriters (granted every loan is unique) but being thorough helps!
Review by Jennifer Scranton for Mike Oswald
Completed transaction on January 24, 2017
This was a long distance transaction, so that needs to be taken under consideration. With that said...there were too many team member contacts and requests from all of them, many time consuming trips to dig out paperwork - when a couple of trips would have taken care of everything, slight cross communication issues, but they are good people and made a solid effort to overcome any challenges.
Review by Amy Thai for Anonymous Anonymous
Completed transaction on January 3, 2017
My particular situation left us with phases of doubt in our purchase. Uncertainty is critical in one of the largest purchases one can make and a lack of reasonable communication it critical. Company is quick to "lock-you" in on a rate, but once that happens emails and calls get returned days later. Very professional at times. Contracted to close in 30 days. Closed close to 60 days. Secondary home.
Review by Allen Fields for Anonymous Anonymous
Completed transaction on January 1, 2017
There was a lag in time when I either called or e-mailed for information, I understand it's the holidays and people are off but to the end user even the small questions are important.
Review by Christopher Patterson for Anonymous Anonymous
Completed transaction on December 31, 2016
My experience with your company was not memorable. Matt was I think very good at his job. My problem is with April Ramirez. You guys cost me getting a lower rate because you sat for 10 days waiting to get a pay off while nationally rates where rising. The minute I found out it took me 10 minutes to correct the situation. I started my loan process around November first and it took until 12/21 to close. My interest rate was raised. As far as I'm concerned your negligence cost me money not you!
Review by Jeffrey Khemvisai for Bill Merren
Completed transaction on December 5, 2016
Not really anything bad or good to report. There were quite a bit of "dead spots" as far as communication goes but that was to be expected because the home I was trying to purchase wouldn't be available for months. The loan process was straight to the point and not much to complain about. Bill was very cordial and communicated well. The guys at the office were sometimes difficult to get a hold of on the phone. Overall it was an average experience with New American.
Review by Amy Liggett for Anonymous Anonymous
Completed transaction on September 29, 2016
Once we were pre-approved and found a home, the process went VERY smoothly, even our very experienced realtor was impressed with Julia and the ease with which the process evolved.
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