New American Funding Reviews

It would be more memorable if I didn't have to resend documents . If I was not giving so many different closing dates that were not truly the closing dates, this was particularly stressful on me thinking I was closing only to be told more documents were needed. This is my side of the story. Scott most definitely went to bat for me with so many obstacles bottom line we closed on the house two sides to every situation than there is the truth.

Day of closing the buyer was upset with me because he said your final closing figures did not include all of the charges (ex. our office transaction fee and HOA transfer fee) and said if they were legitimate charges that they would have appeared on your closing numbers. He called you to discuss and said he doubts they are legit since you didn't know about them. He agreed before buying to our transaction fee and the attorney's office added the fees that you didn't show but the buyer was not happy with us due to your explanation to him. The attorney or title company makes sure all fees are charged and balanced and it is unfortunate that you did not give him that explanation. Otherwise I was happy with the service but not such a great ending since now he does not trust me.

Promised no point lock-in at 3%. Ended up paying points.

That the loan closed as soon as it could and the lender was patient with the Buyer's issues on selling his own property.

The people where nice. I did had very challenging obstacles with my loan situation. What I had a hard time with was turned around times with new American so that I could get back whatever was needed in a more timely manner. Example appraisal was done appraisal results were sent in two days it took 2 1/2 weeks after that to find out I had to do some repairs which took a week on my end to complete. And also I had to order payoff statements for the same pay off account three times due to expiration. The loan process took almost 3 and a half months. Every time I thought it was almost done and then I had another request to do some thing else, so my experience was very stressful. I know my loan processor is happy to get this one off her desk, this one will be one of those loans that won’t be forgotten soon. The process was hard. But a great BIG high five to the team that worked soooo hard on my behalf thank you John & Bige!!! Thank you Bige for encouraging me when I wanted to scream and give up! Sandra Atoigue

Response time to inquiries

underwriting was not what I thought they would be very slow

I appreciate you all fighting for getting my loan through. But if at the beginning two year employment history was key and knowing someone wasn't employed two years because of special situations like mine, that you don't have someone pay out inspections and etc until after all that is clarified. It was scary situation to be a week before close and something you knew at the beginning could have kept us from moving into our home. I'm thankful it turned out and you all worked hard to get us the loan. Just wish it didn't have to be so stressful in a time for family's that should be excited.