New American Funding Reviews
Review by Mark Capaldini for Tonya Sample
Completed transaction on April 19, 2024
Underwriters were ridiculously thorough.. Example: We provided Social Security statements, as requested. But we were told to resubmit because the final page on one statement, with info about translation into 20 languages, was missing. Some info we emailed was requested AFTER we had already provided it.
Review by Juan Sebastian Silva Leal for Nate Nelson
Completed transaction on April 18, 2024
Communication, education and punctuality have plenty of room for improvement. My experience with other loan agents has been better overall and more educational. Punctuality and confirmation also is something to work on, many times we ended up scheduling calls that never happened which messed up my schedule.
Review by Jeff Sanders for Bob Basmajian
Completed transaction on April 18, 2024
Better communication day if close, unacceptable to learn of issue less than hour before close scheduled time.
Review by Kevin J. Miretzky for Abby Polin
Completed transaction on April 12, 2024
I am appreciative of all the hard work the team put in to help.There were a few times I had no idea what was going on and did not receive information I felt that I needed on time. I sometimes needed to email again a few days later to get a response. It was a little frustrating at times. This was my first time getting a mortgage on my own, the last time I had a power of attorney for someone else to do it, so being confused and not getting certain information made it a bit of a difficult process.
Review by James F Hunt for Jeffrey Hogue
Completed transaction on April 9, 2024
Easy to communicate with. Efficient and timely. Great company to work with
Review by Greg Haley Jr for David Rangel
Completed transaction on April 9, 2024
Never talked to David. Everything went thru Chad which had poor communication overall.
Review by Guillermo Cardenas Lopez for Chris Kelso
Completed transaction on April 8, 2024
Communication
Review by Achiraya Angeles for Tabitha Marchello
Completed transaction on April 5, 2024
Buying a home for the first time is a lot to experience, especially being unknown territory for most. Tabitha provided great insight prior to us selecting NAF as our lender. She said she would keep us up to date on rates and when it was best to lock in. I was hoping for that same communication/insight during the process but sometimes it would take days to receive communication back. We had very little updates on the rates (if any, at all) and i would’ve preferred more communication throughout the process. We only communicated more frequently during the final week and things felt very rushed. The other lenders we reviewed kept in contact more than NAF throughout our process which was surprising to me. Hoping to build a stronger relationship with our lenders going forward.
Smart Moves Start Here.