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New American Funding makes Customer Service our number one priority. We encourage you to call our Corporate Customer Service department at 800-450-2010 ext. 7100 between 8:00 am and 5:00 pm Pacific or email us anytime at customerservice@nafinc.com for any complaint resolution you may have regarding the origination of your loan.
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*14 business day guarantee only applies to purchase transactions. This guarantee does not apply to Reverse Mortgages, FHA 203k, VA, Bond, MCC, loans that require prior approval from an investor, or brokered loans. The guarantee does not apply if events occur beyond the control of New American Funding, including but not limited to; appraised value, escrow or title delays, 2nd lien holder approval, short sale approval, or lender conditions that cannot be met by any party. The 14 business day trigger begins when the borrower’s initial application package is complete and the borrower has authorized credit card payment for the appraisal. If New American Funding fails to perform otherwise, a credit of $250 will be applied toward closing costs.
