April Hemphill

April Hemphill did a fantastic job! NAF is very lucky to have someone like her. She is very knowledgeabl, has exceptional customer service skills, she dumbed things down so I could understand , she stayed in communication with me thru every step of the process, she pushed our closing to the finish line, and most importantly she really cared about getting my financing and getting us our home. I'd r*** her service a 12 out of 10! Phenomenal! Now the funding side of NAF was a train wreck. Because they missed a document requiring a signature from the sellers we sat at closing for 3 hours and still didn't get the keys to the house. Sellers bank has a wire transfer deadline of 3pm. It was missed and we had to wait until Monday when the wire transfer would be completed and the seller would have the funds in their account . our realtor delivered the keys to us at 1:14pm Monday. We were hoping to move in over the weekend. And instead I had to use a vacation day and move an entire house to another house in an afternoon. I give the funding side of NAF ZERO STARS. All the hard work April did to get us to closing was minimized because the funding side dropped the ball. In closing April was awesome and I would recommend her in a heartbeat. The funding side needs to get their sh@$ together and realize how much their mistakes can impact the customer at closing and the buyers plans of moving into the home on a specific date.

She was able to work wonders with my client's financing last minute!

Excellent communication and updates

April saved the day when our original lender fell through. She made herself available and helped us through a very stressful situation. She also provided other options as a backup and was very responsive regardless of the time of day. We are forevwr grateful and thankful for April and Sarah too.