New American Funding Reviews
Review by Holly Cover for Chris Morrow
Completed transaction on January 28, 2020
Up front, Chris won my business.He took the time to explain everything, worked hard to get a great rate, and always answered my questions. Once we got close to closing, he was pretty hard to get a hold of. We had some issues that weren't his fault, but the lack of communication in comparison to his attention before made it seem as though it's all about getting us, then moving on to more important stuff.Both my real estate agent and my ins. agent mentioned they couldn't get him to provide nec. I
Review by Olga Purser for Anonymous Anonymous
Completed transaction on January 27, 2020
If the loan processor communicated better and was clear and transparent about outstanding items. Also If she would have answered questions I asked multiple times in several emails and did not leave things like insurance and payoffs to the last minute. Which the insurance did not even need to updated and could have been cleared up if she looked at the endorsements.
Review by Guadalupe Corral for Sandra Rosales
Completed transaction on January 21, 2020
Communication efforts could have been better.
Review by Kerilyn Newman for Olivia Eggen
Completed transaction on January 20, 2020
I was blind sided with a problem that came up with underwriting that post poned our closing a week. Though Olivia did remedy it and we got through, I wish she would have made me aware of the red flags that presented, at the time they were identified, rather than days before our initial closing .
Review by Nancy St. John-Smith for Patrick Winchell
Completed transaction on January 18, 2020
It would have been nice to have my email and request for a phone call from Mr. Winchell returned. His updates were form letters that ended in "please contact me with any questions" or something similar. He never personally reached out or responded to me.
Review by Rachel Dutton for Anonymous Anonymous
Completed transaction on January 18, 2020
Janelle needs to be more knowledgeable and understanding that every company is different. She made things very difficult and stressful, if I could have requested her to be pulled from my file completely I would have done it. My scores reflect my experience based on her actions and I professionalism. Rebecca was fairly good at communicating most of the time. No complaints about Dawn. But please make sure that janelle understands she can not talk to people disrespectfully.
Review by Jimmie Hopson Jr. for Anonymous Anonymous
Completed transaction on January 18, 2020
My client was not happy with the experience.
Review by John Laughlin for Michelle Piccinini
Completed transaction on January 15, 2020
I seemed to play a lot of phone and e-mail tag with Katie. There was poor communication about electronically signing documents and information was needed about gaining access to this system that wasn't told to us. It was very frustrating. As returning customers we expected a higher level of customer service. At closing the numbers didn't add up and we had many questions that weren't fully explained. We had other offers to refinance our home and decided to go with an established relationship
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