New American Funding Reviews
Review by Ande Radunz for Ryan Ribeiro
Completed transaction on July 7, 2024
I think having resources sent along with the emails when being asked for additional information would've been helpful. For example I needed to obtain and submit a verifier PIN. Several days later, after I had to jump through hoops at work to get it did I receive an email with the information of how to obtain one. Also, our closing date got mixed up so we were not able to close on time.
Review by Nicole Diane Perez-Leal for Brad Taylor
Completed transaction on July 7, 2024
More thorough explanation of the process and better communication on behalf of loan officer.
Review by Nathalie Townsley for Drew Vogl
Completed transaction on July 6, 2024
We were dissatisfied with the lack of communication we received from the final stages of our closing. We were asked to provide last minute items that should have been requested more then 2 days before our closing. Our attorney had to chase NAF members as well to prep the documents. The folks were nice enough but they need to prioritize closings better. At one point I explained we should be a priority as we were closing in a few days and the response I received was "I have other accounts to deal with". The customer service was subpar and I would not recommend a loan service through NAF to anyone. We also experienced several unreturned calls which made the closing experience very distasteful. If we had more communication with our loan then this review would have been better.
Review by Kalie Barkhaus for Andy Jensen
Completed transaction on July 1, 2024
The overall process was okay, just not very much communication and explaining what everything went
Review by Ann Elizabeth Chiaroni for Dan Ancheta
Completed transaction on June 30, 2024
Some instructions were not clear and caused us great stress during the transaction. Requests for data and evidence were abrupt and rushed without much explanation.
Review by Gary Echols for John Ruskin
Completed transaction on June 27, 2024
The organization is overloaded with bureaucracy and procedures, many duplicated.
Review by Bryan McMahon for John Ruskin
Completed transaction on June 27, 2024
Took to long for the closing.
Review by David DeFay for John Ruskin
Completed transaction on June 27, 2024
This is the 2nd time I've done this survey; please stop asking. The process took longer than it should have. Underwriting asked for the same documents (2-3 occasions) twice. The process appeared to be a stalling game. In one instance John stated the information being asked for by underwriting wasn't necessary, in the end I had to supply it. When I reached out to John on 2 occasions he didn't respond; claiming he was having trouble with his email.
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