New American Funding Reviews
Review by Kelly Gass for Zane Best
Completed transaction on March 24, 2022
It was a long drawn out loan process from the very beginning. I spent 10's of hours of my own time, looking up documentation, scanning it, emailing it, only to be told that New American needed it again and again. One IVES report, I sent 4 separate times, through NO fault of my own. When telling my daughter-in-law my experience last weekend, she said what I had to do on my own was ridiculous, she would have done for me, via her mortgage company. Things were going quite well with Zane in the beginning but once it was passed on to a lady in Michigan things started to go downhill. Then she was replaced with Heather Mathews. Once Heather stepped in, she made sure things moved quickly. Heather's customer service is top notch and she explained things in a way that my wife and I could easily understand. She was always available, even after hours, and was always quick to respond to inquiries whether by email or by phone. And the fact that she answered her phone every time I called, makes her a cut above in my book. So please improve the continuity of support between your company and the customer. It needs to be more seamless, and there needs to be better communication between your people and the customer. Feel free to call me if further clarification is required. Thank you...Kelly
Review by Elizabeth Urso-Casimir for Amanda Leon
Completed transaction on March 21, 2022
Be more courteous and supportive. Get back to client in a much better timely fashion.
Review by Zachary Ratner for Jamie Tomes
Completed transaction on March 21, 2022
The title paperwork was not done correctly. We needed to have my wife added to title. It was not done after requesting it a few times.
Review by Ashley Gerard for Megan Paolucci
Completed transaction on March 19, 2022
Communication could have been better but other than that it was a good experience
Review by Edward Lowell for Marq Jones
Completed transaction on March 15, 2022
Extra Fee and cost changes after we agreed. Last minute updates almost didn't close on time even though we had 45 days Marq did a good job this is more a reflection on the overall company than anything he did
Review by Jeffrey Brown for Brandon Lemon
Completed transaction on March 14, 2022
The loan officer and processor were very nice but there was no urgency to get the loan closed. I asked if we could get this closed sooner and I got no response. We were at the 45 day mark and my husband was going to be out of town the next week so I asked to get it closed. We didn’t have to give any bank statements or any other information to get approved. I work as a processor and the closing time for a Refi should be a lot faster and around 30 days. It was frustrating it took so long.
Review by Stacy Bradford for Scott Sheedy
Completed transaction on March 13, 2022
It was Great
Review by Rhonda Griffin for Denis White
Completed transaction on March 11, 2022
They helped make it possible for my son the purchase his first home.
Smart Moves Start Here.