New American Funding Reviews
Review by Alyson Sanders for Jake Johnson
Completed transaction on September 10, 2021
For me everything went great and pretty quickly but my brother that is also going through the same refinance process as me, he actually started the process before me and referred me to you, hasn't heard anything in a while about his loan. I'd be more willing to refer people to this company if he had the same experience as me.
Review by Bobby Keen for Ali Farhat
Completed transaction on September 10, 2021
Ali was great, but the fact that many parts of the process were missed or not correct even at the signing of the loan docs made the experience not very good.
Review by Michael Kreher for Lindsey Maxwell
Completed transaction on September 10, 2021
This is strictly constructive criticism for the company and not necessarily Lindsey's fault. I did not have an answer if we were out of underwriting until the day we closed. I asked for closing figures and did not receive the final numbers until the morning we closed. The night before closing, my wife got a random phone call at 530pm saying we were getting a home loan and needed to verify some of our information. We immediately considered this fraudulent and refused to provide the info.
Review by John Hart for Zack Bazzi
Completed transaction on September 9, 2021
Needed stronger communication and more consistent check-in’s. Also, there were terms and phrases used that I didn’t understand, including different phases of the application. The agent could call the client to confirm that they understand the process. .
Review by Ulises Lopez for Zack Bazzi
Completed transaction on September 9, 2021
I was told it was going to be around 4000 to close ended up been 8000. Took forever to close but i guess that we can blame on the covid- but overall he was a nice guy and tried to awnser everything i asked..
Review by Surinderjit Ghuman for Rekhshan Hyder
Completed transaction on September 9, 2021
taking to much time to finalise the things and seeking the information again and again.
Review by Eric Wisotsky for Zo Cruz
Completed transaction on September 9, 2021
Zo did a good job, but the overall team that was assembled to do this loan re-finance was not well coordinated. The loan refinance took over 90 days and while this was primarily the fault of the underwriters and the team they assembled, it was frustrating, causing a high level of stress, and ending with 9 pm signatures at my house to try to finish the loan refinance. I think Zo did a good job on the front end and his manager did everything he could to help the process.
Review by Vicki Osborn for Zo Cruz
Completed transaction on September 9, 2021
Zo was knowledgeable and professional. The support team and processors were okay, but I really felt that customer service was lacking. I had to ask if my loan was funding. Information was not requested from the processor and then at the 11th hour I was asked to provide additional items on two separate occasions. I had to make a mortgage payment when I was told that I did not have to, so I was not expecting to have to put out the money. I understand that this is a busy time, but customer service
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