New American Funding Reviews
Review by Rachael Marie Kosmyna for John Butts
Completed transaction on July 8, 2024
There were a lot of changes made to our refinance at the last minute without our knowing. However, John recognize the problem and worked to correct it.
Review by Ednard Ariste for Kenol Cadet
Completed transaction on July 7, 2024
Thank you so much May God bless ??
Review by Catherine A Amick for Ellen Puchalsky
Completed transaction on July 6, 2024
I felt that everyone was courteous, pleasant, and professional. I was new to the entire process of home buying Ellen is very knowledgeable on what she can do to assist. Ellen got the job done and I am very appreciative of her help. Thank you Rhonda as well!!!
Review by Ryan Schuch for Michael Schrupp
Completed transaction on July 5, 2024
There when you needed them. Got you answers
Review by Landon Greiner for Matt Nolan
Completed transaction on July 3, 2024
Very easy to work with
Review by Grace Brown Womack for Wonida Welch
Completed transaction on June 29, 2024
Patience and understanding. I know you and your staff are doing the best you can do to ensure you are able to secure the best loan possible but you and your staff do this work everyday and might become frustrated with the customer not providing timely responses so they can complete their duties as quickly and timely as possible. The repeated request for information, that we stated we didn’t have or know how to obtain, created frustration for me, the customer and your staff. A little more patience, and understanding that what you are asking may not be clear to customer and without customer your organization has no business. If I, customer, am satisfied with service I received, I am going to refer others to you. I would suggest trying to be more patient with your customers and speak with an earnest tone that is always supportive of your guests/client. A little compassion and understanding goes a long way. Selling a home with memories (good and bad) and buying home (moving to the unfamiliar) is very emotional and might be bittersweet and challenging for your customers to process. Thank you for working through these bumps in the process and making it possible for us to meet our goal of moving closer to our family. We couldn’t have done it without you and your Team.
Review by Stephanie Ann Hurtgen for Ken Smith
Completed transaction on June 28, 2024
We were pleased with Ken in being able to get us a loan for the purchase of this home.
Review by Patrick McPhail for John Ruskin
Completed transaction on June 27, 2024
clear and fast communication, both written and via phone. Other agents seemed stubborn about only using the phone, which made comparisons difficult. John didnt have the least expensive loan but his service was better.
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