Diana Lombard

The feed back questions to not accurately show how I felt about service. Diana was great and did what she could. The issue was on the back end of this process and lack of or mis communication of information. The process took 3 months. Appraisal had to be ordered twice and reviewed twice. An order was made for IBTS on a manufatured home even though I sent them a copy of one that was clear and in PDF format. The past month was awful as far as getting to close. We kept being told almost there one last piece we should close next week; this went on for a month. We closed on 9/16 it is now 9/23 and we still do not have a copy of final closing documents that we signed on 9/13. The documents we signed were not exactly what they sent us to review before closing, and I need this information for closing on the house. New American Holds our first loan on the other home; so is is confusing as to why this process too soooo loong. Thanks to Diana for sticking with this, and Hannah who stepped in to finish this close. Every other part of this loan process was not good. Including people requesting again for documents that I had already uploaded and/or sent to a loan processor. We had 3 loan processors through this.

The quickness of the processing.

Diana Lombard was extremely flexible with our changing situation and followd us through all of the processes until we successfully closed. She's a trooper and her experience navigating through the real-estate processes proved invaluable. Sincerely Shawn Seifert

very responsive

Buyer, Title Company, myself and the selling agent were inpressed with last minute hussle to make everyting close smoothly.

Diana has helped me with several loans over the years. Her and all involved are always very helpful and quick to answer any questions.

was very knowledgeable. She kept me informed and updated throughout the entire process. My entire experience with Diana and Jonathan was a 10 out of 10.