Doris Smith

I personally thought the whole process was too long and was never going to end. We had to get many documents together to process our loan and when we thought we were done, everyday there would be a request to find another document and sometimes they would be repeat documents we had already given. I also was giving the same documents to two different people and it was so confusing as to if I was finished. Most of my communication about my loan was done through email, which I did not prefer. I would rather have been called and talked directly to the processors. My mom actually thought I was being scammed because of the length of time and non communication with the company. Also, we were told we would get our payment back for the home inspection and I did not see that refund reflected anywhere in the paperwork. In the future, I will find a local bank and do things in person. It was not a bad experience, but If I had to do it over, I would not.

Our process lasted years due to the unstable housing market, but Doris and the rest of our team helped make everything so much less stressful. We could rely on them no matter where we were in our journey.

Doris was incredibly helpful and took the time to explain every step. She was easy to reach if we had questions. The whole process went incredibly smooth thanks to Doris.

Getting the loan with minimal hassle.