Melanie Edwards

I cannot say enough wonderful things about Melanie Edwards with New American Funding! Melanie worked with me for months throughout the purchase of my new home, and her dedication never wavered. She consistently went above and beyond, demonstrating an exceptional level of professionalism, knowledge, and commitment. What truly sets Melanie apart is her resourcefulness. Her extensive knowledge of the lending industry, combined with her ability to identify and utilize available resources, proved invaluable in getting us to the closing table. She finds solutions and makes things happen! Her dedication is remarkable. She even continued working on my loan while vacationing with her family! That alone speaks volumes about her work ethic and commitment to her clients. Melanie is the kind of professional you want in your corner when making one of life's biggest financial decisions. She is knowledgeable, determined, hardworking, and genuinely invested in seeing her clients succeed. I am incredibly grateful for everything she did to help make my new home a reality. If you're looking for a lender who will go the extra mile and do what it takes to get the job done, Melanie is the one you want on your team!

The time taken to process everything could have been better/more expedited. The timing was not a reflection of Melanie or Lisa.

For one, it would have been better to be paired with a loan officer that understood the GA Dream Loan initially. Melanie was great, but it was clear that Charles Baskin did not have the necessary knowledge on GA Dream to be dealing with that loan type. He told me I didn't qualify for the loan with the low interest and DPA when I actually did, and intead of owning up to his mistake and fixing it, he spent a week giving me a run around with other loans instead of just quoting the right loan. Also, having a loan processor with better communication would have saved a lot of stress and headache. Our close had to be pushed back, and it was like pulling teeth trying to get an answer on a realistic close timeline, which is naturally very stressful when there are moves involved for both me and the sellers.

Melanie updates you through the whole process. If she can't answer her phone when you call she gets right back to you!