New American Funding Partners with Kastle to Scale Customer Service Across Mortgage Originations and Servicing

New American Funding, one of the nation’s leading independent mortgage lenders, is partnering with Kastle as part of their enterprise AI strategy.

Kastle’s Voice AI technology will handle end-to-end customer interactions, reduce hold times, ensure compliance, and provide a fast 24/7 self-service channel. The AI agents enable New American Funding to take more calls while freeing up its operations teams to focus on complex client situations.

“Kastle AI enables us to serve each customer with greater speed and consistency throughout the life of their loan,” said Christy Bunce, president of New American Funding. “As a pioneer in AI enablement for our borrowers and employees, we chose Kastle for its ability to tailor AI agents to our needs, with the flexibility to test and refine each solution before it goes live. This approach helps us deliver a high level of customer service and ensures that our team is available for the conversations that require a human touch.”

The partnership offers a key operational opportunity for New American Funding: maintaining compliance coverage and service consistency at scale as customer contact volume grows.

Kastle’s AI agents are pre-built for consumer lending workflows. Anchored by Safe Execution Procedures (SEPs), the agents are designed to complete complex, multi-step mortgage transactions consistently and predictably, ensuring every customer interaction meets the same standard regardless of the time of day. Kastle’s Compliance Engine embeds regulatory requirements directly at the execution layer, delivering consistent quality on every contact.

“New American Funding understands that the winners in this next chapter will be the lenders who deeply embrace AI without compromising on compliance or control to better support their customers. We’re proud to be the partner they're building that future with.” said Rishi Choudhary, Co-Founder and CEO of Kastle.