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Customer Care

M-F 8:00am-9:00pm CT
SAT 10:00am-2:00pm CT

Phone: 800-893-5304
Fax: 800-880-0639
customercare@nafinc.com

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P.O. Box 650076
Dallas, TX 75265-0076

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New American Funding
Attn: Complaints Department
P.O. Box 170581
Austin, TX 78717-0031

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Phone: 888-978-4352

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Phone: 800-893-5304, ext 9208 
homeretention@nafinc.com

TTY - 711

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14511 Myford Road, Suite 100
Tustin, CA 92780

(800) 890-1057

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If you are using a screen reader or other auxiliary aid and are having problems using this website, please call 800-450-2010 Ext. 7100 for assistance.

If you received a letter from New American Funding and would like to be removed from our mailing list, please call 800-450-2010.

New American Funding makes customer service our number one priority. We encourage you to call our corporate customer service department at 800-450-2010 ext. 7100 between 8 am and 5 pm PST or email us anytime at customerservice@nafinc.com for any complaint resolution you may have regarding the origination of your loan.

Corporate Office: 14511 Myford Road, Suite 100, Tustin, CA 92780.

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(NMLS ID#6606
(State Licensing
(State Disclosures for Serviced Loans
(Privacy Policy
(Terms of Use for Serviced Loans
(Advertising Disclosures
(Electronic Consent Agreement for Serviced Loans
(Partners
(On-Time Closing Guarantee
(NMLS Consumer Access
(Cookie Policy
(California Collection Notice