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New American Funding makes customer service our number one priority. We encourage you to call our corporate customer service department at 800-450-2010 ext. 7100 between 8 am and 5 pm PST or email us anytime at customerservice@nafinc.com for any complaint resolution you may have regarding the origination of your loan.

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Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707

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*If rates change after you obtain a loan through New American Funding ("Lender"), you may qualify for a refinance loan ("refi") with Lender through the 5-year Rate Protection Pledge. Refi approval subject to borrower and property qualifications, not all applicants will qualify. Applicable on new applications only – not available for loans currently in process. Visit newamericanfunding.com/5year for full terms and conditions and lock date requirements.