From the beginning of our home-buying journey all the way through closing, my experience with Tricia Shevack, Cheryl Martin, and the New American Funding team was truly exceptional.
Our mortgage was not a simple file. We were purchasing a two-family home using SONYMA financing, and the process involved numerous documentation requirements, employment and income verifications, underwriting conditions, and several additional requests for clarification along the way. What impressed me most was how the team continued to work through every requirement and kept moving the loan toward the finish line.
Tricia was outstanding throughout the process. Her knowledge, professionalism, accessibility, and commitment gave us confidence during what can naturally be a stressful process. Whenever an issue or question arose, she was willing to help find a solution and make sure the process continued moving forward. It was clear that she genuinely cared about getting our family to a successful closing, not simply completing another transaction.
Cheryl Martin also deserves special recognition. As our Loan Processor, she was professional, patient, responsive, and extremely thorough. There were many documents and underwriting conditions that had to be addressed, and Cheryl consistently followed up, explained what was needed, and helped coordinate the process until everything was completed. Her attention to detail and persistence were greatly appreciated.
I also want to recognize everyone behind the scenes at New American Funding who contributed to our loan, including the processing, underwriting, closing, and support teams. A successful mortgage transaction requires many people working together, and we sincerely appreciate everyone who played a role in getting our loan approved and ultimately closed.
Communication was particularly important to me throughout this process. I like to understand the details and stay closely involved in major financial decisions, and the team was patient with my questions and provided the information and guidance I needed throughout the process.
The most important result is that we successfully closed on our new home. For my wife and me, this was much more than a mortgage transaction—it was an important milestone for our family. We are extremely grateful to Tricia, Cheryl, and the entire New American Funding team for helping us reach it.
I would confidently recommend Tricia Shevack and the New American Funding team to anyone looking for a mortgage professional who is knowledgeable, dedicated, responsive, and willing to work through the details of a transaction from beginning to end.
Thank you again for all the hard work, patience, and commitment that helped make our new home a reality for our family.