Isaac Cater Sales Manager Assistant

Melanie B.

Transaction Completed:
6/7/2025

"Isacc was very attentive to me for what was needing to obtain my loan. He was always available to help me with all my questions and concerns."

Isela M.

Transaction Completed:
6/5/2025

"Isaac was quick to respond and attentive to our needs."

Bethany B.

Transaction Completed:
6/5/2025

"We closed on time! ??"

Jeffrey H.

Transaction Completed:
6/2/2025

"Isaac Cater won my business through his responsiveness and thoroughness in explaining our options. Unfortunately, once the loan was passed to the processing team, the experience deteriorated significantly. Michelle Hubner was unresponsive and ineffective in her communication. She routinely ignored phone calls, sent copy-and-paste email responses requesting documents that had already been provided, and failed to address direct questions. I went out of my way to write clear, organized emails to confirm what was needed from us, yet she still overlooked key information. When I raised these issues in front of her supervisor, Pedro Sanchez, she argued with me instead of taking accountability. Only when I cited the specific questions she had ignored did I receive the answers I had been requesting. It became clear that tasks were being mishandled when Pedro confirmed that our appraisal had not been completed, despite being ordered two weeks earlier. I requested that Michelle be removed from our account, and Pedro took over. His explanation that her delays were due to the time zone difference between California and Massachusetts was both dismissive and insulting. I was sending emails during standard business hours and receiving responses late at night or the next day. An unnecessary extra service had been ordered for the appraisal, leading to confusion with the sellers when the appraiser attempted to access the property a second time. The sellers understandably became skeptical about our ability to close, which created significant stress. Pedro then assigned Sam Guillen to our account, but progress remained slow. Despite repeated requests, Sam failed to copy our agent on communications. Just days before closing, he asked whether my wife owned property, despite this being clearly shown on her credit report and disclosed from the start. It became apparent that the team had not taken the time to fully understand our financial position. We also faced unnecessary complications with the underwriters regarding my wife’s employment. Even after submitting an official offer letter, they focused on standard at-will language and repeatedly sought confirmation from her future employer, who had already provided everything required. Ultimately, we discovered that my wife did not even need to be on the loan, making that entire ordeal unnecessary and disruptive to her future employer. Finally, both Pedro and Sam were out of the office during the last critical days of the process. We were not informed of this in advance and were not given a point of contact. Thankfully, Isaac stayed involved and helped ensure we closed on time. This was an extremely frustrating experience. Repeated breakdowns in communication, lack of coordination, and insufficient attention to detail created unnecessary delays and confusion. If not for Isaac’s continued support and my constant involvement, we would not have made the closing date."