New American Funding Reviews
Review by Michelle Brazil for Anonymous Anonymous
Completed transaction on September 15, 2020
When first starting the application process, Mr Jensen was available and called me to provide updates and information. As I continued to progress, I never received information from Mr Jensen and would occasionally receive email updates from the company to advise me where I was in the loan process. My expectation was a more personal interaction in getting updates first hand from Mr Jensen. He also confused my account with others and would give me info to questions I never asked.
Review by Megan Stewart for Anonymous Anonymous
Completed transaction on September 15, 2020
It was hard to reach James in the beginning stages of my loan, to the point where both my realtor and myself were reaching out via phone, email, and text. His team was slow, unorganized, performing the same tasks over and over, and very unprofessional. While the numbers and everything was explained to me in a manner I could understand, it was hard to get that explanation when I needed it, and I felt so out of the loop and nervous during the entire loan process.
Review by Daniel Skinner for Anonymous Anonymous
Completed transaction on September 15, 2020
Between my wife and I, it was became quite evident I was dealing with Pred 95 - 98% more then necessary. In retrospect, even through "our" pre-qualifying process was extremely complicated, my wife and I both agree Pred interpersonal and / or people skill were extremely lacking. In fact, his attitude toward myself in particular was un-becoming of a true, season professional. He needs to understand that the customer service and respect is priority # 1 NOT his ego.
Review by Nisha Mandalia-Silva for Anonymous Anonymous
Completed transaction on September 15, 2020
Answering calls/messages. Clear, timely, honest updates and not having to search for my loan officer.
Review by David Friedman for Anonymous Anonymous
Completed transaction on September 15, 2020
Everything was delayed; upfront questions related to impound accounts weren't asked at the appropriate time, which caused another delay. The initial estimate for cost saving was overstated; closing costs were miscalculated, and it took forever to get a mortgage payout. Our closing finally got done about 5 weeks later than expected.
Review by Francisco Vasquez for New Meraz
Completed transaction on September 15, 2020
Better communication!!
Review by Lizette Vasquez for New Meraz
Completed transaction on September 15, 2020
Carmen wouldn't commumicate very well with us. We would reveive forms by email to sign and she wouldn't give us head ups. There was always so many mistakes on the forms with numbers not adding up. We would call Carmen...she would hardly answer or she would get back with us late. Since this was our first time buying a home...we would of thought we would get better service. This is the reason I wouldn't recommend anyone.
Review by Gao Joua Thao for Anonymous Anonymous
Completed transaction on September 13, 2020
Wasn't as responsive. Didn't explain disclosures thoroughly. Gave confusing answers. Hard to reach whenever needed.
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