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Tracy Gordon Jr. Loan Officer

  • NMLS # 1472162
  • 3 Reviews
MPA 5-Star Retail Lender

About Tracy Gordon

Tracy Gordon is a dedicated Jr. Loan Officer with solid experience in home loan origination. Tracy Gordon, NMLS #1472162 is ready to meet the needs of the community and demonstrate why so many clients have put their trust in New American Funding over the years.



Tracy Gordon Reviews

4.9 /5.0

Based on 3 reviews

Dominique B. of Milan, TN for Tracy Gordon

Transaction Completed: 5/15/2022

Tracy was awesome anyone looking to buy a house I highly recommend her for your needs. She was always honest and always available when I had questions or even when I was frustrated. This was our very first home and I’m happy I chose American funding.

Gregory S. of Morganton, NC for Tracy Gordon

Transaction Completed: 4/28/2022

Tracy Gordon as the Loan Officer was excellent in every way throughout my mortgage experience. However, once the application left her and went to Processing, the experience took a nose dive. I was asked to provide the same information multiple times because the processor did not verify it previously had been uploaded. I was told twice that I was confirmed to close, only to subsequently be required to provide more information. My online banking printouts do not contain a logo or URL/date/time stamp, so these were not acceptable. I was told only the monthly statements would suffice, which were scheduled for posting after the closing was scheduled. Even a signed letter by a bank representative was not acceptable. Finally, two days before closing, I was asked to participate in a 3-way call between me, the firm hired to do the credit check and my bank to verify my Visa balance was $0, which it was. The day after this verification I was charged additional closing fees to get the balances to $0. Where these erroneous balances came from remains unknown. Neither was ever a balance on my credit cards. A Closing Disclosure acceptable to my attorney as meeting all state and local laws and regulations was received only the evening before closing. In summary, I was very pleased with the performance of Tracy Gordon during my process, but the performance of the Processor, Alexandra Gentle, left much to be desired. Both my attorney and I attempted multiple times to contact her by phone for clarification on her requests but she did not answer the phone. Open communication goes a very long way towards customer satisfaction and none existed in this case beyond Tracy Gordon. My total experience with New American Funding would be a 2 out of 5 solely due to the Processor's performance.

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Location

New American Funding

Charlotte - ILA

2550 West Tyvola Road, suite 500
Charlotte, NC 28217

Direct: 704-612-2492

Email: Tracy.Gordon@nafinc.com

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