Kelsey Rudderow Loan Officer Assistant

Deborah H. of , for Kelsey Rudderow

Transaction Completed: 4/29/2022

Kelsey was INCREDIBLE. We have always used Rocket Mortgage for all of our loan/lending needs. We had a terrible experience with them this time around and on a whim, my husband looked up other companies to use and called New American. He immediately called me and said “we should talk to them, this lady seemed super nice and genuine”. I was nervous to switch to the unknown. Well, I will tell you, I will never ever use another lending company ever again and will always go back to Kelsey - always. I will also tell everyone I know to use your organization and provide them Kelsey’s contact info. She was absolutely amazing. Again, I was very nervous to switch and start the process all over again. Kelsey was empathetic, genuine, and honestly made me feel that she was going to make everything OK. It was crazy! After like a 10 minute conversation with her, we decided to depart with the relationship we’ve had with Quicken Loans/Rocket Mortgage for years. Throughout the entire process, she always explained things thoroughly, she always had time for me, extremely responsive via phone and email, and I truly trusted her every step of the way. She is truly a gem and I will always be a loyal customer to your company because of her. When I moved to Wendy, Wendy was incredible as well. They both put up with me poking with questions and updates, etc. Superior Customer Experience - THANK YOU!! I will forever be grateful for Kelsey!

Kenneth B. of MIRAMAR BEACH, FL for Kelsey Rudderow

Transaction Completed: 11/10/2021

Kelsey was excellent to work with! Very responsive and great at what she does.